Loan Processor (Contract) 

Department: UMortgage Flex Program

What Sets Us Apart 

At UMortgage, we have a customer-centric, service-based approach. We primarily focus on home purchases, providing an emphasis on consumer education, real estate agent relationships, and personalized experience for home buyers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships. 

What We Need 

Are you a personable, positive, and organized Loan Processor looking for a flexible, dynamic opportunity to add to your loan processing experience? UMortgage is actively seeking experienced contract Loan Processors to hire on a contracted basis as a part of our new UMortgage Flex program. As a Contract Processor, you’ll act as a liaison between our customers and internal teams to effectively provide updates on loan status and ensure that loan files are accurate and verified prior to closing. Ideal candidates will have a firm understanding of the full loan operations process with a high sense of urgency and the ability to communicate effectively between multiple parties. 

What You’ll Do  

• Build relationships and collect documentation from borrowers needed to complete the loan process. 

• Provide periodic updates to consumers to maintain consistent communication up to the closing date. 

• Coordinate with our Sales and Closing teams to ensure all external and internal parties involved in the loan process are provided with a timely and accurate experience. 

• Evaluate and verify loan application files to ensure application data is accurate and finalized, including the type and amount of mortgage, borrower assets, liabilities, length of employment, and marital status. 

• Submit loan file to Underwriting once appraisal, title, homeowner's insurance, and assets are received. 

• Review, prepare, and submit approved loan files to the Title company for settlement. 

• Review all loan approvals and address any conditions required for our Underwriting and Closing teams in a timely manner. 

• Schedule and track closing dates, contingency dates, and loan lock expirations. 

• Maintain a meticulous record of data on the volume and status of loans, including new applications, loans approved, canceled, or denied.  

• Meet or exceed our SLAs for turnaround time as outlined in the loan process. 

What You Need 

• Regular access to a computer (disclaimer: equipment will not be provided)

• Minimum 2-3 years of experience in a mortgage loan processing role; brokerage or direct-to-consumer lender experience is a plus 

• Excellent written and verbal communication and follow-up skills 

• Passion for providing exceptional customer service 

• Strong attention to detail, organizational and time management skills 

• Ability to effectively manage multiple projects at one time and reprioritize as needed 

• Firm understanding of the full mortgage loan process 

• Strong sense of urgency and ability to meet deadlines 

• Experience working with a high volume of both government and conventional loans 

• Experience using Salesforce, ARIVE, and similar software is a plus 

Physical Requirements 

The physical requirements described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. 

• Must be able to stand, sit, and walk for extended periods of time 

• Includes frequently reaching with hands and arms, and using hands to handle and feel 

• Requires close vision, distance vision, peripheral vision, color vision, depth perception, and ability to adjust focus 

• Must be able to perform activities with repetitive motions 

• Must be able to work in an environment with variable noise levels