Lock Desk Analyst

Remote

Full Time

Operations

Mid Level

Lock Desk Analyst

Department: Operations
Team: Lock Desk
Salary: $50,000-60,000

What Sets Us Apart

At UMortgage, we have a customer-centric, service-based approach. We primarily focus on home purchases, providing an emphasis on consumer education, real estate agent relationships, and a personalized experience for home buyers. Our goal is to empower our team members to provide a best-in-class experience at all times while prioritizing long-lasting relationships.

What We Need

UMortgage is looking for a driven, detail-oriented, and communicative Lock Desk Analyst to join our growing Operations Team. As the Lock Desk Analyst, you will own all aspects of the lock desk process, from performing lock requests and price exceptions and working with third party lenders and investors. The ideal candidate will have the perfect combination of an analytical and customer-oriented mindset, with a strong work ethic and eagerness to learn. Are you looking for a unique opportunity to play an integral role on a rapidly growing team? Apply today!

What You’ll Do

Process new and follow-up rate lock requests and pricing changes from our Loan Origination and Portal Software.
Provide ﬁrm guidance and support to the loan origination staﬀ allowing them to focus on customer contact and analysis of new transactions.
Provide support to outside sales and operations team members on all pricing-related matters through phone calls, emails, and ticket inquiries.
Monitor and report P&L.
Work closely with sales, processing, underwriting, closing, and leadership to ensure that loans in the pipeline are sold quickly and accurately.
Conﬁdently communicate with team members of various departments and experience levels, providing insight on process improvements and corrective actions.
Monitor and report on locked pipeline activity, including lock expiration dates.
Identify and troubleshoot pricing system issues, working closely with IT and leadership to propose solutions.
Responsible for assisting with additional training for lenders.
Communicate with Inside and Outside Loan Originators via email and phone regarding product/pricing scenarios (ie. pricing loan quotes, competitive price matching, etc.) as well as assume the position of main point of contact for third parties.
Additional responsibilities related to business needs.

What You Need

1-4 years of experience in mortgage banking/lending or ﬁnancial services role.
Strong organization, analytical, and communication skills.
Ability to multitask in a fast-paced environment with tight deadlines.
Strong work ethic with a career-driven mindset.
Exceptional follow-up and problem-solving skills.
Advanced MS Oﬃce skills, with a special focus on Excel.
Bachelor's degree in Accounting, Finance, Economics or Mathematics a plus.

What You’ll Love at UMortgage

Health benefits
Dental Benefits
Vision Benefits
FSA/HSA accounts
401k/ Roth IRA
17 Days of PTO, 7 Federal Holidays and 2 Floating Holidays
Working with one of the top 100 fastest growing companies in America, ranked #88 on the Inc. 5000 list for 2024
Working with teams and offices across the US
Our “Get Better Everyday” Culture
Team Member Ownership options
Accelerated Career Growth

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For this position we are looking for candidates who are open to working the following shift: 11-8PM EST / 10-7PM CT / 9-6PM MST / 8-5PM PST

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We’re looking for positive, highly-motivated and determined candidates to add to our growing team. If you think you have what it takes, we want to hear from you!

Lock Desk Analyst

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